Shipping policy

At ZovaMuse, we strive to provide a seamless and transparent shipping experience for all our customers. Below, you’ll find details about our shipping methods, delivery timelines, and related policies.

🚚 Free Shipping – Every Order, Every Day

We proudly offer free standard shipping on every order, regardless of order value or destination. Our goal is to make high-quality antimicrobial skincare accessible to everyone, everywhere.

🌍 Global Shipping

We ship worldwide to ensure customers across the globe can experience ZovaMuse’s innovative skincare solutions. Our team works tirelessly to maintain responsive service and reliable delivery.

⏳ Order Processing and Delivery Timeline

The total delivery time consists of two parts:

  1. Processing Time:

    • Orders are processed within 24 hours of payment confirmation.
    • This includes order verification, quality inspection, and careful packaging.

  2. Shipping Time:

    • After leaving our warehouse, orders typically arrive within 3–7 business days.
    • Delivery times may vary based on destination, customs procedures, or unforeseen logistical delays.

📦 Shipping Carriers

We partner with trusted global carriers such as USPS, FedEx, DHL, and UPS to ensure your orders are delivered safely and efficiently.

📍 Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number. Use this to monitor your package’s journey in real time.

⚠️ Important Notes

  • Address Accuracy: Please ensure your shipping address is correct during checkout. We are not responsible for delays or losses due to incorrect addresses.
  • Customs and Duties:
    • International customers are responsible for all import duties, taxes, and customs fees. These charges are not included in the product or shipping cost and are determined by your local government.
    • Refusal to pay these fees may result in delayed delivery or return of the package.

❓ Questions or Support

For any shipping-related inquiries, contact our support team at zovamuse@gmail.com. We’re here to help!